We’ve moved to CAIR2—bigger, better, faster!

Update (7/5/17):

For assistance, email the CAIRHelpDesk@cdph.ca.gov or call 800-578-7889.  See general guidance for having your issues addressed on the CAIR Help Desk page. See the CAIR Release Notes for recent bug fixes/changes to the CAIR2 software.

Some remaining issues are listed below:

  1. New Enrollment:  The CAIR New Enrollment site will be re-opened in the next several weeks. Accounts may take up to 4 weeks to approve.
  2. TB Test: Not all test results were moved to CAIR2 for the Bay Area region. The missing results will be moved soon. Some users are not able to see TB Test tab. If so, please send a screen shot to CAIR Help Desk while we work to resolve this issue.
  3. Missing Information: If you are missing any patients, patient immunizations, inventory, or patient notes, please email the CAIR Help Desk.
  4. Immunization Schedule:  CAIR2 should now be validating and correctly recommending doses for both children and adults except for: 
    • A single dose of PCV13 is not being recommended for unvaccinated adults at 65 years of age.
    •There are a few known conflicts between Varicella/Zostavax in adults
  5. Hep B doses: Historical Hep B doses may have been migrated incorrectly (adult vs. pediatric) but these errors are being fixed.
  6. Historical Doses: There may be problems entering historical doses in the Chrome web browser. Try using Firefox or Internet Explorer instead.
  7. Web Browser Security Update: You may need to change settings or install a newer version of your browser if you are blocked from CAIR2.
  8. Firefox Browser: Information may not be displayed correctly on older versions of Firefox. Please update your browser to the latest version of Firefox (54.0.1) to ensure all CAIR data is displayed correctly.
  9. Hep A-Hep B travel schedule (accelerated): Will be added but for now, followup doses will be listed as invalid.

Getting Started:

Data Exchange:

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