CAIR Help Desk

Having trouble with CAIR2? Please refer to the table below for assistance with common issues and questions CAIR users have. You may also refer to our online Frequently Asked Questions for additional guidance.  

Issue What to Do

Forgot password

If you have already set up a password and answered security questions, click on the “Forgot Password?” button before you lock yourself out by trying more than 3 times.

How do I sign up for CAIR training?

To sign up for training, go to the Training Registration page and have your Org Code and Username ready.

CAIR is slow, not working, or giving error messages

Email the help desk at CAIRHelpDesk@cdph.ca.gov and include a detailed description of the problem, along with any screenshots of the error message.

Inventory is missing or incorrect See CAIR2 Tips on how to make adjustments or contact your Local CAIR Representative for additional assistance.

Need to add new users or shot givers

Need to transfer users from other sites

Need to inactivate or reactivate a user

Submit changes at Account Update.

Don’t know how to use or find something in CAIR2

Click on help light bulb at top of page or review CAIR2 User Guides/Videos or contact your Local CAIR Representative for additional assistance.

Organization or site would like to sign-up for CAIR2 interface

Register at  CAIR New Enrollment.

Sign up for electronic data submission from your EHR

Need to contact the data exchange team

Register at the CAIR IZ Portal.

 

Visit the Data Exchange webpage or email CAIRDataExchange@cdph.ca.gov

More complicated problems

Call the Help Desk 800-578-7889. 

 

The CAIR Help Desk hours are:

Monday-Thursday 9am-4pm

Friday 10am-4pm

Phone: 800-578-7889 
FAX: 888-436-8320 
Email: CAIRHelpDesk@cdph.ca.gov

 

Mailing Address:
California Dept. of Public Health, Immunization Branch
850 Marina Bay Parkway
Building P, 2nd Fl
Richmond, CA 94804-6403

 

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