CAIR Help Desk

As of October 2013, the help desk is fully staffed and is no longer experiencing a delay in responding to requests. All requests are taken care of within 3 business days unless the request is missing important information.


Please note: The help desk is no longer processing requests for New Organizations or New Sites. To add a new organization or a new site to CAIR, please use the online enrollment form. If you plan to submit immunization data electronically please register through the CDPH Gateway/IZ Portal. If you are an existing CAIR Organization or Site, and you would like to Add New Users, Change User Status, Add or Inactive ‘Shotgiver Only’ staff, or Transfer Users to Another CAIR Organization complete and fax the appropriate form to the help desk for processing.

The CAIR Help Desk hours are Monday-Friday 8am-5pm.

Phone: 800-578-7889 
FAX: 888-436-8320 


Mailing Address:
California Dept. of Public Health, Immunization Branch
850 Marina Bay Parkway
Building P, 2nd Fl
Richmond, CA 94804-6403


IMPORTANT- The help desk is closed on the following 2014 holidays:

January 1- New Year's Day
January 20 – Martin Luther King Jr. Day
February 17 – President's Day
March 31 – Cesar Chavez Day (observed)*
May 26 – Memorial Day
July 4 – Independence Day
September 1 – Labor Day
November 11 – Veteran's Day
November 27 – Thanksgiving Day
November 28 – Day after Thanksgiving
December 25 – Christmas Day